FAQs
ORDERS & SHIPPING
How long will my order take to arrive?
Delivery times vary depending on your location. Most orders are processed within 1-3 business days. Once dispatched, you’ll receive a confirmation email with tracking details.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not always be possible. Contact us immediately if you need assistance.
What if my order is lost or delayed?
If your order is delayed, check the tracking information first. If there’s an issue, reach out to us for support.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery for unused items in their original condition. Please review our full return policy for details.
How do I return an item?
Start a return request on our website, and we’ll guide you through the process. Return shipping costs may apply.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
PRODUCT CARE
How should I care for my items?
Follow the care instructions on the product label. Most items should be hand-washed or dry-cleaned for longevity.
Do you offer repairs?
We currently do not offer a repair service, but we recommend professional care for damaged items.
GIFT CARDS & PROMOTIONS
Where can I use a gift card?
Gift cards can be redeemed on our website.
How do I apply a discount code?
Enter your code at checkout to apply the discount.
OTHER QUESTIONS
Do you restock sold-out items?
Some items may be restocked—sign up for notifications to stay updated.
Can I pre-order items?
Pre-orders are occasionally available. Check the product page for details.
Where can I find more styling tips?
Visit our blog for inspiration and styling guides.
For any other questions, feel free to contact us.